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About Us – ProtelHRMS
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An ISO 9001:2015, ISO 27001:2013 Company

We have been a change leader since inception. Primarily started as a software consultancy firm focused solely on the security automation industry, we have benchmarked ourselves amongst the best in the electronic security domain. Over the years our endeavor to become an end to end solution provider has enabled us to develop a superior Human Capital Management Solution which is cost-effective and top quality, thus bringing you best in class products and services that totally address both your Security Automation and Human Capital Needs.

Protel Labs Private Limited today are not only synonymous with the best integrators  in the field of Access  & Attendance Management, Video surveillance, Fire & Safety, Public Address System, EAS, Barrier Controls etc, but also caters to all industry be it Big, Medium or Small with our State of Art advanced software and hardware solutions.

We are ensuring that the Human Capital Management System operates smartly and efficiently by bringing you a seamlessly integrated biometric reader solution to the entire basket of HR Modules right from Talent Acquisition, Effective Onboarding, Leave, Attendance & Attrition control to Performance Management and much more. As software developers with an extensive background based in HR and Payroll, we became passionate about providing solutions that would neither compromise on quality nor on affordability. Regardless of what size of business you have or what industry you belong to, we believe in making your Human Capital Management System reach its highest potential.

The core team comes from diverse backgrounds right from hardware, software, firmware, project management and HR. We have support members available at all major metros. Most of our team members are from industry benchmarked companies with hands on expertise resulting in top class HR solutions.

No doubt we take pride in maintaining around 98% satisfied customers with relationship extending beyond 5 plus years.

Get started with Protellabs today. Learn more by contacting us now.

Our Vision

To be Valued as a Preferred end-to-end solution provider with cutting edge innovative technology in our chosen field and increase our customers’ Lifetime Value and Loyalty through continuous improvement driven by the integrity, teamwork, and innovation of our people.

Our Mission

  • To focus on customer first experience
  • Provide state-of-art solution on time, every time
  • To provide our customers with end to end solution built around their need
  • Encourage innovation, creativity and experimentation in all we do
  • Build an extended organization of committed partners
  • Maintain corporate integrity & high standard of corporate governance

Our Security Policy

Data Security
100%

Confidentiality and Non-Disclosure Agreements, which are legally binding formal agreements. These are signed with our customers as well as our employees and any other third party who access our client’s information to ensure that the information is fully protected.

Anti-virus Protection with data leakage protection (DLP) features to ensure that the data is not corrupted and leaked out of our network. Anti-virus software and Microsoft update server are configured for Automatic Updates to ensure they are capable of handling even the latest virus threats. Monitoring, auditing and reporting at every stage of the business process.

Network Security
100%

Gateway security, anti-spyware, intrusion prevention system, application control service and content/URL filtering features are implemented with Network Security Appliance. Managed Switches are used to create Multiple VLAN’s with defined security policies. Internet access is restricted using content / URL filters, web category and application filter through firewall.

Individual employee login for accessing the systems and network resources to ensure that the data is not tampered in any manner. Access control matrix and auditing enabled at File server which ensures availability of data only to the people that need to have access to it. USB Storage feature is disabled for network computers using group policy and AV policy to ensure external media such as USB drives, DVDs are not used to copy data.

Physical Security
100%

Multifactor authentication using biometric technology is implemented to manage the access to Protel Labs premises. 24/7 Physical surveillance system installed to monitor transition of human and other resources.

Services and Experience

After Sales Service

  • Our AMC is driven by a strong process backed by our 24 / 7 Customer Care centre with state-of-art CRM software that allows us to clearly measure Response Time and Resolution Time based on a very objective data that is logged into our eCare system
  • Whether you are SME or a large enterprise. we have AMC solutions that fit your need to keep the systems running to their fullest potential. Whatever the requirement, we provide reliable service and maintenance
  • We believe in a very comprehensive preventive maintenance process that are defined and executed at periodic intervals as per OEM specified recommendations
  • We are reliable maintenance partners of medium to large corporates in the sectors of General Manufacturing, IT/ITES, Pharma, Financial Institutions, Defence & Public sector undertakings etc
  • We have been able to meet the demands of top-notch clients in various sectors and also have successfully renewed the AMC’s with a retention rate of 98%
  • We provide Clear, objective, measurable and transparent service and support
Our Corporate Policies
  • Corporate Policies
  • Corporate Safety Policy
  • Mobile Policy
  • Disclaimer

Protel Labs Private Limited’s Social Responsibility (SR) philosophy is built on four pillars namely

  • Environment protection
  • Energy conservation
  • Community development around its facilities
  • Waste not, want not

The Company is highly committed to the cause of protecting the environment. The energy efficiency of its solutions remains a corner-stone of its research and development efforts. Air, water and energy management services for Green Buildings have been part of its business and practices. Energy Conservation goes beyond using efficient products. A huge amount of energy is wasted nationally due to sheer ignorance and lack of awareness.

At Protel Labs Private Limited we firmly believe that safety of all our employees and all the stakeholders associated with our project sites and manufacturing facilities is of utmost importance. Safety is an essential and integral part of all our work activities which includes planning, design, procurement, fabrication, construction, installation & commissioning of facilities, products, manufacturing processes and services. We believe that incidents or accidents and risk to health are preventable through the active involvement of all the stakeholders, thereby creating a safe and accident-free work environment.

With regard to safety objectives, Protel Labs Private Limited will:-
  • Comply with the requirements of all relevant statutory, regulatory and other provisions
  • Create and promote safety awareness to protect all stakeholders from foreseeable work hazards and risks through campaigns and training programmes among employees, business associates and clients
  • Provide appropriate level of training and support to the management and employees to ensure that they are able to fulfil safety responsibilities
  • Work & train with our inhouse technical staff such that they follow safe working culture so as to comply with the safety policy of the engaging company while keeping in mind the project site safety rules, procedures, system and safe practices
  • Ensure that appropriate resources are available to fully implement the safety Policy and continuously review the policy’s relevance with respect to legal and business development
  • The management sincerely believes that the safety related incidents are preventable by coordinated team effort of all stakeholders and through shared individual responsibility at all levels for safety issues, there by aiming to achieve continuous improvement and overall success of our safety program

We view the protection of Your privacy as a very important principle. We understand clearly that You and Your Personal and official Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected as defined under the Information Technology Act, 2000 and Rules there under for the sole purpose of attendance and payroll processing or other HR-related processing. We do not share personal and or official information with any of our affiliates or other corporate entities in normal circumstances.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders/summons, or another legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share some or all of your personal and or official information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. We have developed this Privacy Policy to protect Your personal/financial information and keep it confidential. By visiting Our Application, you are accepting and consenting to the practices described in this Privacy Policy. The following Privacy Policy and Cookie Policy outlines the information we may process and how we may use that information to better serve you while using our Application.

Correspondence Information. Following are the various Correspondence Information which You provide when You access/register for Our Service includes:

  • Children under the age of 18: Use of the Application is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, etc. are not eligible to use the Application. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Application and shall not transact on or use the Application. As a minor, if you wish to use or transact on the Application, such use or transaction may be made by your legal guardian or parents on the Application.
  • Personal Information: name, gender, age, images, contact/ postal address, telephone, email id, nationality and content.
  • Financial Information: Salary and compensation, bank a/c number details are stored in the highest degree of data security, while encrypting as per the industry practices and in line with GDPR guidelines.
  • Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history, etc. We maintain this in encrypted form on secure servers. However, your transaction details may be preserved by Application for purposes of tax or regulatory compliance.
  • Transactional Information: Order ID, transactional history (other than banking details) about your activities on our Application.
  • User IDs: Your usernames, passwords, email addresses, contacts, bank accounts, and other security- or financial related information used by you in relation to our Services.
  • Stored Information: Data either created by you or your organization or data derived out of payroll processing is stored in our servers.
  • Shared Information: What types of information are not allowed on Application Mobile App?
  • Nudity or other sexually suggestive content
  • Hate speech, credible threats or direct attacks on an individual or group
  • Content that contains self-harm or excessive violence
  • Fake or impostor profiles
  • Spam

 Technical and functional management of the Mobile App. When you use our Application, we also process technical data such as your IP-address, Device ID, Device Contacts, Device Accounts including third-party accounts or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Application, resolve technical difficulties, and provide you with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene, or otherwise undesirable material or content) and most up to date version of the Application.

Operational Use. You may update your profiling information at any time on the Application. You acknowledge and agree such an update is for Your interests and for improving the personalization and service efficiency of the Application.

Note: You acknowledge that we will only disclose your information in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you under Applicable law and procedure. We collect and store your Correspondence Information to (a) comply with our obligations under the law, and (b) monitor your use of our Services in order to ensure your compliance with our Terms of Service.

Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to our Application is at your own risk. We recommend that you do not disclose your password to anyone.

Cookie Policy. A cookie is a small text file that we place on your mobile device to enable various features of the Application. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a "cookie", you hereby agree to our use of any Personal Information collected by us using that Cookie.

Third Party. At times, we may tie-up with third parties, brand owners, or other partners and make available certain offers, events, or special schemes. In such instances, Your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and We shall not be liable for the use or misuse of Your information by such third parties.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Correspondence Information to any third party or otherwise trade on it.

Disclaimer of Warranties and Liability:

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Application are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Application does not warrant that: Application will be constantly available, or available at all; or The information on Application is complete, true, accurate, or non-misleading.

All the Products sold on Application are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Application. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment, or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

The Company’s liability is limited to the contract value what so ever be the reason and the Company restricts its liability only to the functionality of the application.

Indemnity:

You shall indemnify and hold harmless Application, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy, and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you agree to accept the following terms and conditions, without limitation or qualification. This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. All third party trademarks are the property of their respective owners. This site and its contents are provided “as is” and Protel Labs Private Limited makes no representation or warranty of any kind with respect to this site or any site or service accessible through this site. Protel Labs Private Limited expressly disclaims all express and implied warranties including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

In no event will Protel Labs Private Limited be liable to any party for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, lost profits, business interruption, loss of programs or data) without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with this site, any content on or accessed through this site or any site service linked to, or any copying, displaying, or use thereof. Information on this Web site may contain technical inaccuracies or typographical errors.

The documents and related graphics published on this site may include technical inaccuracies or typographical errors. Changes are periodically made to the information displayed herein.

EI RFID Solutions Private Limited and/or its respective franchise may make improvements and changes in the product(s) or the program(s) described herein. Information may be changed or updated without notice.

Protel Labs Private Limited may also make improvements and/or changes in the products and services described in this website at any time without notice. Protel Labs Private Limited does not want to receive confidential or proprietary information from you through our Website. Please note that any information or material sent to Protel Labs Private Limited will be deemed NOT to be confidential. By sending Protel Labs Private Limited any information or material, you grant Protel Labs Private Limited an unrestricted, irrevocable, royalty-free, perpetual, sub-licensable license to use, reproduce, display, modify, transmit and distribute those materials or information, and you also agree that EI RFID Solutions Private Limited is free to use any ideas, concepts, know-how or techniques that you send us.

You are responsible for complying with the laws of the jurisdiction(s) which govern your access of/to this site and you agree that you will not access or use the information on this site which violates such laws. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so. Because of the open nature of the Internet, we recommend that you must not submit the information you consider confidential.

The details Protel Labs Private Limited publishes on the World Wide Web may contain references or cross references to Protel Labs Private Limited products, programs and services which may not be or available in your country. Such references do not imply that Protel Labs Private Limited intends to announce such products, programs or services in your country. Consult your local Protel Labs Private Limited business contact (if any) for information regarding the products and services.

Further we would like to mention that Protel Labs Private Limited is having Registered office at Type II, Unit # 17, Dr. V.S.I Estate, Thiruvanmiyur, Chennai 600 041. All company logos used are proprietary to their respective owners. Protel Labs have used them for promotion purposes

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